Return Policy
Return Policy
At Maven K, we do everything we can to keep our customers satisfied. However, it may occur that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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All return shipping costs are entirely the responsibility of the customer, including international postage fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on is allowed, but wearing the item is not permitted.
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Returning products that were intentionally purchased in multiple sizes with the intention to return (part of) the order is not allowed.
Return Process
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Register your return via info@maven-k.com within 30 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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You must return the item entirely at your own expense, including any customs charges or postage fees.
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We always recommend using a shipping method with track & trace.
Refunds
Once the item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost parcels if the tracking shows that the item was delivered to the address provided by the customer.
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If an incorrect address was provided, this is the customer’s responsibility.
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Address errors must be reported within 24 hours after placing the order.
Contact
For questions regarding returns, you can contact us via info@maven-k.com.